Monday, 18 April 2016

Tawau Car Rental New Rates

It's been a while since our last blog post. Nothing new to share. But today we have a some interesting news for you. For your info, there is a new amendment to our car rental rate at J3 Tawau Car Rental. So here is the latest price list for our rental car. We also list out our latest addition of cars, MPV's and SUV's for you. Let's check it out!





So what do you think? Actually, there was no significant difference in terms of the rental price. It is still the lowest rate as it was before. The only difference now there are no discounts for 3 days rental. We retract it to 7 days instead. The rental rate is still the same. The new rate will be effective starting from today,  18 April 2016. So that's it. Thank you and please continue your support to us. We really appreciate it ;)



Book your rental car now:
H/P: 014-9669-359 (call/sms/whatsapp)

Thursday, 10 March 2016

J3 Tawau Car Rental Booking System

J3 Tawau Car Rental Booking System


What is the car rental booking system that we use at J3 Tawau Car Rental? Many of our friends had been asking us how we manage our rental car reservations, what are the system that we use? How much do we pay for that system? It is a bit complicated to run a car rental business without a proper booking system. When we first start our car rental business, we only use manual system to store bookings. We wrote each bookings manually, one by one on the whiteboard. It is tedious and a complete mess. The worst part is, sometimes we overlooked customers bookings and forgot to write it down. 

Eventually we began to wonder what is the easiest way to do all this? There are many car rental booking system sold in the market, but they are expensive and we can't afford to pay the licensing fee which is in USD. To cut the long story short, we use what we have in hand. We use MS Excel. After all, MS Excel is free. First, we create a very simple table to key-in our bookings, We did only few rows and columns for the type of cars, the booking date and the rental rate. The downside of this, each time a customer calls, we have to open our laptop to check the schedule. We were unable to answer quickly enough to the customer's enquiries. We began to think, how can we put this "excel table" into our phone? You know, just like an app, so we can check on it real fast whenever we want to. 

Finally, after thorough search on google, we find the answer that we're looking for. The answer is to use VBA or Visual Basic Application in MS Excel. We modified our schedule by copying car rental apps in google play. Our favorite is Gimin. We copy more or less the same type of interface etc and finally we did manage to create our own car reservation system that is easy for us to use. Whenever a customer send in their bookings and personal details, we immediately copy it into our system. We also set up a reminder for each bookings so that we never overlooked or forget to deliver the car when the time come.

So to all customers who book their rental car with us, do not worry. We got your bookings covered ;)


Book your rental car now:
H/P: 014-9669-359 (call/sms/whatsapp)

Friday, 4 March 2016

Pick-up The Phone, Please



What's up with the "pick-up the phone, please" post title? No gimmicks or anything. But this time we want to convey something that is important to all of you. At J3 Tawau Car Rental, we will lock the car renter booking in our system. The pick-up and return time of the rented vehicle will be noted significantly. When it came for the time to return the car, we will call the renter back to re-confirm the time of when the car will be returned, what time the car will be at the airport etc.

Problems will arise if the car renter could not be contacted and out of reach. Whether he hung up the phone or did not answer the call at all. If we are unable to contact the renter, we will send sms or whatsapp. If we get a response message and the renter provided reasonable grounds why the car is not returned, we will not take any action and will wait (patiently).

But if we are not given any response message after a fairly long period, for example 24 hours, we will take action. Similarly, if the renter responds but the response given was suspicious and contain elements of fraud, we will take action. What actions will we take? First of all, after more than 24 hours and the renter did not pick-up our call or fail to call us back, or he/she sent fraudulent and suspicious messages, we will make a report at the police station. After a police report, we will post the renter's identification card and  driver's license snapshot on Facebook. We do this to ask help from local residents to help us identify the renter and at the same time helping us to get our car back.

Our intention to post the renter identification card and driver's license snapshot on Facebook have nothing to do with the intention to humiliate the renter or their family. If they are innocent, why should they be ashamed? Our goal is just to get our car back. Having managed to get our car back, we will delete the image immediately. Nearly 99.99% of our renters are honest people and we never got this problem. Only 0.01% of the renter will resort to such a mischievous behaviour and playing disappearing act with us. As a result, their identification card and driver's license is posted on Facebook for public viewing.

Thanks to 99.99% of our car rental customers who were good and honest. We really appreciate it. The other 0.01% , all we want to say is, be a good person and do not trouble others. We are grateful to this day because we always have the support of Tawau people. Although there are dishonest people among our renters, but with the help of residents of Tawau, we easily get our cars back. Thank you all. We really appreciate it. Thank you for everything ;)



Book your rental car now:
H/P: 014-9669-359 (call/sms/whatsapp)

Thursday, 11 February 2016

J3 Tawau Car Rental Customer's Video




This is a video of our customers at J3 Tawau Car Rental that we have uploaded to youtube recently. We realize the importance of the support of our customers over the years. Without their support, we are nothing. So, thank you very much to those who have rented a car with us before. Your support means a lot to us all.

As you might notice, we really like to take pictures of our customers as  mementos. Some of the pictures were posted on this blog and also on J3 Tawau Car Rental Facebook page. As the process of creating a video is quite easy nowadays, so we took the opportunity to convert a some of the of these photos into video form. For the record, we made this video slideshow using mobile phones only. But we are satisfied with the results.

Many thanks to the real "stars" of this video for choosing us as their car rental service provider. Their support, including the support of those who had been with us from the very beginning until now, is really important to us at J3 Tawau Car Rental. Continue your support guys. Because without your support, it will be very difficult for us to continue our budget car rental service in Tawau. Continue to support us and thank you for everything ;)


Book your rental car now:
H/P: 014-9669-359 (call/sms/whatsapp)

Saturday, 6 February 2016

Happy Chinese New Year 2016

Gong Xi Fa Cai from J3 Tawau Car Rental


Two more days to go before we celebrate the Chinese New Year celebrations. Happy Chinese New Year 2016 from us at J3 Tawau Car Rental. As Malaysians we are very proud to celebrate various festivals in Malaysia. Our society is diverse and multi-ethnic, enable us all to celebrate various festive celebrations throughout the year.

For the record, the Chinese New Year celebration in Tawau this year is awesome. Since January the aura of Chinese New Year celebration is already felt in Tawau. Earlier this year, there was lion dance competition at the Tawau Community Hall. Besides lion dance competition, the Chinese New Year festival has also taken place in Tawau. To be precise, at Padang Bandaran Tawau. At night you can see the Padang Bandaran is bathed in glowing lantern lights. For us at J3 Tawau Car Rental, this Chinese New year we can see the massive support to our car rental service . All our vehicles are fully booked during the Chinese New Year holiday. It felt good. Many thanks to those who support us.

To all our friends, family members and all of our customers who celebrate the Chinese New Year, on this occasion we would like to wish you "Gong Xi Fa Cai" and hopefully the year of fire monkey year will bring you good health, prosperity and wealth. Sincerely, J3 Tawau Car Rental ;)


Book your rental car now:
H/P: 014-9669-359 (call/sms/whatsapp)

Thursday, 4 February 2016

4 reasons why driving in Tawau is no fun at all

Road in Sabah
Source: google.com


Watch out! Here are 4 reasons why driving in Tawau is no fun at all. For the first timers in Tawau, read carefully. For those who have been to Tawau before, please read the info so that you will always remember and to residents of Tawau, please read so that we can do something to minimize these things from happening. So what are the 4 reasons that can cause you to be very upset when driving in Tawau?


1. Bad road condition (poor quality)
For the record, roads in Tawau is not "pretty" like roads in Peninsular Malaysia. Example can be seen in the picture above. It is quite bad and has low quality. The road in the above example can still be counted as quite ok actually. FYI, most of the roads in Tawau are in poor condition. Potholes here and there, uneven and dangerous to road users especially motorcyclists. If you are driving in Tawau, please be advised to drive slowly because your probability of hitting a hole in the middle of the road or on the sidewalk is very high. Your car will be damage, you will bent your rims and you will not be very happy after that.

2. The attitude of public bus drivers who do not follow the rules
Most people in Tawau rely on public transportation such as bus or mini bus to go to work or go to the town. But sadly, the bus drivers sometimes drive without the regard to other road users. These buses usually stop at the roadside to pick up and drop off passengers. If they want to get back into the main road, sometimes they will just cut in recklessly without giving any singnal. They did not care whether we are at the back or just beside them. They will just drive into the road and we are forced to swing to the right side to avoid getting hit. This happens everyday. Get use to it. Sometimes these errant bus driver will stop abruptly in the middle of the road just to drop off their passengers. Definitely will not make you very happy.

3. The limited parking space
Parking space is very limited in Tawau. To find a parking space is like winning a lottery. It seldom happen, but if it does happen, consider yourself lucky. If you have things to do in the busy area like Fajar, Sabindo and the area around Tanjung market and fish market, please be early. If not, you will find youself driving round and round for hours to find parking space to park your car. Everyone in Tawau is having the same problem. So if you have some business or things to do at these place, please come as early as 7am to get a parking spot. By 7.45am  all the parking places will be filled. But if you're the type who do not mind walking the distance, you can park your car near the Jabatan Kastam and also near the Alliance bank. There are plenty of parking spaces there even during the peak hours. But you will have to walk around quite far to other places to do your shopping or run an errand if you park your car there.

4. Double parking
This double parking problems arise from the issue of limited parking places. Due to the difficulty in finding parking space in Tawau, there are people who are selfish enough will revert to double parking. Examples of the most frequent occurrence of double parking in Tawau is around Fajar Maybank, CIMB, Milimewa and Pasar Tanjung. Double parking is indeed a nuisance to all other road users. As a result of this selfish action, massive jams and crowded conditions in the places like Fajar and Pasar Tanjung happened every day, and almost all the time except at night. What exactly happens when people double park? When a driver double park, what he/she actually did is park beside an already parked vehicle thus completely blocked the road ahead. Other car behind the double park vehicle will have to wait until the next line is clear for them to continue their journey. This is because the main routes were blocked by the double park vehicle, so they have to wait until there are no cars coming in the next lane so they can cut into the lane to proceed. This situation often occurs in places mentioned above. Avoid those areas to avoid stress when driving in Tawau.

So that's the 4 reasons that can upset you when driving in Tawau. At J3 Tawau Car Rental, we always advise our customer to extra caution when driving in Tawau. Always plan your trip in advance and avoid crowded places in Tawau during peak hours. If you plan your trip well, drive with care and avoid places that are always crowded, you will be very happy driving in Tawau ;)


Book your rental car now:
H/P: 014-9669-359 (call/sms/whatsapp)

Monday, 25 January 2016

J3 Tawau Car Rental Overseas Customers 2.0



Besides local customers, J3 Tawau Car Rental also provides car rental services to customers from abroad. At first, we were a bit nervous about offering our service to foreigners. They have different believe, culture and attitude. So we are a bit nervous at first. We're just afraid they will have high expectations and high demands that we cannot fulfill. But thank God, since we do business with them, there is none of them that can be categorized as "fussy customer". Most of them are really nice people just like you and me.

Our first "Mat Saleh" customer is Mr. Luigi from Italy. The first time we send the car he booked to a hotel in Tawau we are nervous. After all, he is the first "orang putih" that rented a car from us. There are all kinds of things played in our mind at that time. What do we say to him, how do we explain things and a whole lot more. To make it more difficult, Mr. Luigi is not very fluent in English. When he speaks English, his Italian slang was too heavy and was too difficult for us to understand. We have to listen carefully and watch his body language to understand what he's trying to tell us.

To cut a long story short, we managed to deliver the car without any major problems. At that time he rented a Perodua Kancil with us. He wanted the cheapest car on our list, so we gave him the Kancil. During the four day rental period, there were no problems, no complaints from him. Everything was good. When he returned the car at the Tawau airport with a smile, we're super RELIEVED.

Ever since that day we have started to offer our car rental service widely to those who are outside Malaysia. We started a blog in English, we have a Facebook page in English and we've published English language videos on YouTube. So at that time, we were ready to accept bookings from abroad. That was a good decision on our part and were happy with it. Today J3 Tawau Car Rental provides car rental service for all the people from all over the world. Whether you are a Malaysian, Singaporean, Indonesian, Indian, Germans, Americans etc, we are here for you. So if you happen to be in Tawau anytime soon, call us ;)


Book your rental car now:
H/P: 014-9669-359 (call/sms/whatsapp)